Passionate about giving you an easier and lasting way to lose weight
Thinking Slimmer, the weight loss website:
Our Terms and Conditions of business
This website has been created by the team at Thinking Slimmer to promote weight loss, lifestyle change and well-being. When purchasing a product in our online store you will be asked to tick a checkbox to indicate that you have read and accepted our Terms and Conditions.
Our policies on delivery, returns and privacy are set out separately on the site but form a part of these Terms and Conditions. All prices quoted in our store include VAT at the prevailing rate although some CDs may display the price excluding VAT because of uncertainty over a proposed change to the rate at the time of manufacture.
We promise that we have used all reasonable care and skill in providing the products you order from us and the services you receive. Our voice recordings have been scripted and prepared by fully-qualified cognitive hypnotherapists who are members of the National Council for Hypnotherapy.
Despite what you may read on some websites, it is not possible for any specialist to guarantee 100 per cent success on achieving any goal, whether weight-related or not, without the full commitment, belief and dedication of the client and even then it will not work for everyone. Our extensive experience over more than 10 years indicates that the WordWeaving™ technique used in our voice recordings is fully effective on more than 80 per cent of our customers who are committed to losing weight and lifestyle change, and has partial success with most of the others in helping them achieve their goals.
By agreeing to these terms and conditions when you purchased one of our products, you undertook that you do not suffer from clinical depression, epilepsy or any psychiatric condition which might be adversely affected by listening to the product or which might negate its effectiveness. Our products are not a subsititute for medical advice, diagnosis or treatment.
OUR MONEY-BACK GUARANTEE
(applies only to purchases made after 00.01 December 28, 2013)
We’re happy give you your money back and that makes us pretty unusual. The thing is, we really want you to be successful and we’re sure that’s why you bought a Slimpod. So we need a good stab at proving to you that our products can help you achieve lifestyle change.
We all know lifestyle change is essential if anyone is to lose weight and keep it off. That’s why we offer a range of free support services. You’ll understand that to qualify for a refund, you first need to do have:
* Asked us for help so we can check you’re doing everything correctly.
* Followed the guidance given in your handbook for goal-setting. You will need to send us a copy or a scan of the goal map you created when you started listening to your Slimpod.
* Completed your daily success log for the recommended 42 days. You will need to send us a copy or a scan of the document.
* Listened to your Slimpod every night for the full 42 days as set out in the success log.
If you have listened for at least 42 days in a row and there are no changes, email us and one of our specialists will talk to you on the phone to assess whether it would help you to succeed if you were offered a free place on our Helping Hands programme.
This is a highly-successful 12-week mentoring scheme for which there is normally a charge. A requirement for joining the Helping Hands programme is that participants send us a “before” picture of themselves and complete two confidential questionnaires. The photograph and the assessments will be treated in the strictest confidence.
During the programme, participants complete a weekly online feedback form so we can monitor their progress and help them as necessary.
If after all this help and support there have been no changes we give you a full refund. No quibbles. No hassle. No hard feelings.
When using a Slimpod or a Fitpod it is vital that you follow precisely the instructions contained in your handbook. Goal-setting is a vital part of the Thinking Slimmer technique and you will only achieve the most successful weight-loss results if you complete and display the contract with yourself and keep a daily success log.
Any decisions you make once you have received any of our products are your own and you remain wholly responsible for any decisions and actions you take. The information contained on this website and in our publications and on social media is not a substitute for proper medical advice and if you are in any doubt you should consult your doctor or licensed medical practitioner before using any of our products. If you were suffering from clinical depression or any psychiatric condition when you bought one of our products then the money back guarantee will be invalid. Your statutory rights are not affected by this exclusion.
We use PayPal as our online payment system because we trust them to handle your transactions securely and promptly. However, we cannot be held responsible for any problems that may arise, howsoever caused, through the use of PayPal. Our site has an SSL security certificate from Thawte, which is your guarantee that your financial details are as safe as we can make them. We do not store your credit or debit card details. We have a Trustwave DCI compliance certificate to show that our data systems are secure.
Delivery of items through the post such as CDs is made by Fulfilment By Amazon (FBA). We use FBA because we trust them to deal with your order promptly and to deliver items on time. However, we cannot be held responsible for any problems that may arise, howsoever caused, through the use of FBA.
Full details of how to return goods to us are contained in our returns policy elsewhere on the site. Our returns policy also forms a part of these Terms and Conditions.
SPECIAL OFFERS AND DISCOUNT CODES
Discounted promotional offers and bonus offers are subject to product availability and can be withdrawn at any time without notice. Free 1st class delivery may also be withdrawn at any time without notice and substituted by a flat rate delivery charge.
Free first class delivery applies only to the United Kingdom of Great Britain and Northern Ireland. Outside this area a flat-rate £4.99 per item delivery charge applies. Fast delivery in UK and NI costs £5.99. You can find out more about this in our delivery policy which also forms part of these terms and conditions.
Buy One Get One Half Price means that second and subsequent full-price items in your basket will be sold to you at half the normal price displayed in the store. Offer applies only to full-price products and not to products that are already on special offer. Not all special promotional discount codes will work with the Buy One Get One Half Price offer.
Terms & Conditions of the Slimpod Partners affiliate scheme
By applying to become a Slimpod Partners affiliate you are agreeing to be bound by the terms and conditions of the scheme as set out below.
ThinkingSlimmer Ltd will not be held responsible if you refer your affiliate link to people with computer systems that don’t allow the cookies necessary to give you partner credit, or if they already have another affiliate’s cookies on their system.
Please note that we cannot pay commission on Thinking Slimmer products purchased through Amazon.co.uk or any other ecommerce website.
You must undertake to use ethical marketing methods to promote our products. We will not permit anyone to promote our products via unsolicited email marketing (also known as “spam”). You may not promote our products via sites, blogs or any other marketing methods that contain offensive or illegal content.
We will have sole discretion over what is deemed to be offensive. We reserve the right to terminate your affiliate status without notice if you break our terms and conditions or if we consider, at our sole discretion, that you are acting in a manner which is detrimental to the good name and commercial well-being of ThinkingSlimmer Ltd.
Your statutory rights are not adversely affected by any of our Terms and Conditions of business.
ThinkingSlimmer Ltd is a company registered in England, number 5567065.
Postal address: Thinking Slimmer, Ashbrooke House, Old Hall Drive, Pinner, Middlesex, HA5 4SW, UK
Registered office 400 Harrow Road, London W9 2HU.
VAT registration number GB 867 7206 88