Terms and Conditions
Putting our customers first
This website has been created by the team at Slimpod to promote weight loss, lifestyle change and well-being. When purchasing a product in our online store you will be asked to tick a checkbox to indicate that you have read and accepted our Terms and Conditions.
Our policy on privacy is set out separately on the site but forms a part of these Terms and Conditions. All prices quoted in our store include VAT at the prevailing rate.
We promise that we have used all reasonable care and skill in providing the products you order from us and the services you receive. Our voice recordings have been scripted and prepared by fully-qualified cognitive hypnotherapists.
Despite what you may read on some websites, it is not possible for any specialist to guarantee 100 per cent success on achieving any goal, whether weight-related or not, without the full commitment, belief and dedication of the client and even then it may not work for everyone.
Our extensive experience over almost 35 years, plus the results of our independent clinical trials, indicates that the WordWeaving™ technique used in our voice recordings is fully effective for about 85 per cent of our customers who are committed to losing weight and lifestyle change, and has partial success with most of the others in helping them achieve their goals.
While the weight loss results shown on this site are typical, they are not guaranteed results. Individual weight loss results, amount and time duration will vary.
By agreeing to these terms and conditions when you purchased one of our products, you undertook that you do not suffer from clinical depression, epilepsy or any psychiatric condition which might be adversely affected by listening to the product or which might negate its effectiveness. Our products are not a substitute for medical advice, diagnosis or treatment.
Although our Customer Services and technical teams are always happy to over help and advice, ThinkingSlimmer Ltd cannot be held responsible if a customer’s device is unable to support the necessary updated operating systems to run our web app. Generally, a phone older than iPhone 7 may not be capable of running our web app.
Our no risk, money-back guarantee
We’re happy give you your money back and that makes us pretty unusual. Our no-risk guarantee is simple: At any time in the first 30 days after your free trial ends, we will give you a full refund – No quibbles. No hassle. No hard feelings. We’ll have to turn off your Slimpods, of course.
The thing is, we really want you to be successful and we’re sure that’s why you bought a Slimpod. So we’d prefer to have a good stab at proving to you that our products can help you achieve lifestyle change.
We all know lifestyle change is essential if anyone is to lose weight and keep it off. That’s why we offer a range of support services.
If you aren’t happy with your programme after the 30-day guarantee period ends, we’ll offer you special help. Email us with a brief summary of your situation and one of our team will contact you to check you’re doing everything correctly.
In some cases, they will offer you a free phone consultation with one of our specialists, who will assess your progress and offer advice and guidance.
When you enrol for your free 10-day Slimpod trial you have the right to cancel at any time in the first 10 days by emailing Customer Services. If you do not cancel, our system will automatically take your first month’s payment, followed in 28 days by a second payment and in a further 28 days by a third payment.
Your first payment is automatically covered by our 30-day money back guarantee.
If you cancel before completing the full payment due for your programme, you will lose access to all pods and the programme and you will be removed from Slimpod Club.
When using our products it is vital that you follow precisely the instructions contained in your programme. Goal-setting is a vital part of the Slimpod technique and you will only achieve the most successful weight-loss results if you complete and display the contract with yourself and keep a daily success log.
Any decisions you make once you have received any of our products are your own and you remain wholly responsible for any decisions and actions you take. The information contained on this website and in our publications and on social media is not a substitute for proper medical advice and if you are in any doubt you should consult your doctor or licensed medical practitioner before using any of our products. If you were suffering from clinical depression or any psychiatric condition when you bought one of our products then the money back guarantee will be invalid. Your statutory rights are not affected by this exclusion.
We have used our best judgment in compiling the information on our website and in our product guides. Customers in the United States should be aware that the Food and Drug Administration may not have evaluated the information presented. The information we give and the products we sell are not intended to diagnose, treat, cure, or prevent any disease.
We use Stripe as our online payment authoriser because we trust them to handle your transactions securely and promptly. However, we cannot be held responsible for any problems that may arise, howsoever caused, through their use. Our site has an SSL security certificate, which is your guarantee that your financial details are as safe as we can make them. We do not store your credit or debit card details. We have a Trustwave DCI compliance certificate to show that our data systems are secure.
The monthly subscription product Slimpod Extra is charged on a 28-day recurring cycle. Once your subscription is cancelled, you no longer have access to the Extra coaching archive. Products and coaching connected to the Gold programme are yours for life.
Our blogs and the Slimpod Club Facebook page are moderated to ensure that content posted there is appropriate and meets the published guidelines. Any content deemed unsuitable or in breach of our guidelines will be removed at our sole discretion.
While all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of emails we send you and any attachments will not adversely affect its systems or data. No responsibility is accepted by ThinkingSlimmer Ltd in this regard and the recipient should carry out such virus and other checks as he or she considers appropriate.
All material, information and/or advice made available to you (whether on our Site, as part of the Products or otherwise howsoever) (“Materials”) is provided for your information only and may not be construed as medical advice or instruction. None of the Materials is a recommendation as to how to treat any particular disease, health problem or health related condition. Nor have any Materials been evaluated by the Food and Drug Administration (FDA), Food Standards Agency (FSA), the National Institute for Health and Clinical Excellence (NICE) or any other Government or medical body in any country. The Materials do not supersede any advice given by any qualified medical practitioner, registered dietician or nutritionist.
The Materials we provide and our Products and Programmes are based on our own research and experiences. You should not use the Materials for diagnosis or treatment of any disease, health problem, health related condition or for prescription of any medication or other treatment. If you suspect you may have a health condition directly or indirectly related to pregnancy or post-pregnancy such as (but not restricted to) Hernia; Prolapse; severe or irreparable Diastasis Recti; Sacro-iliac pain; Sciatica, Symphysis Pubis Joint Diastasis; Pelvic Girdle Pain (also known as Symphysis Pubis Dysfunction) or Postnatal / Postpartum Depression you should consult with a medical healthcare professional BEFORE embarking on ANY exercise programme (including for the avoidance of doubt, before using any Product). Surgical or prescription options, implications, outcomes and insurance policy cover vary widely across the world and can only be properly advised by your own medical healthcare professional.
We (nor any of our officers, employees, consultants, agents and/or representatives) do not provide medical advice, diagnosis, treatment or medical services of any kind.
We make no promises, assurances, warranties and/or representations that the Products (or any part of them) will treat, control or cure any particular disease, health problem or health related condition. While the weight loss results shown on this site are typical, they are not guaranteed results. Individual weight loss results, amount and time duration will vary.
The Materials we provide and/or Products are not a substitute for the consultation, diagnosis and/or medical treatment provided by your doctor, healthcare provider, nutritionist or dietician.
You must not rely on the Materials and/or Products as an alternative to medical advice and (subject to your statutory rights) we expressly disclaim all responsibility for, and shall have no liability for, any damage, loss, expense, injury or liability whatsoever suffered by you or any third party as a result of your reliance on any Materials and/or Products we provide to you.
If you have any specific questions or concerns about any medical matter, you should consult your doctor, healthcare provider, nutritionist or dietician as soon as possible.
If you think you may be suffering from any particular disease, health problem or health related condition (whether before, during or after the use of the Products) you should seek immediate medical attention from your doctor, healthcare provider, nutritionist or dietician. You acknowledge that you will not delay seeking or disregard medical advice or discontinue any medical treatment because of the Materials we provide to you or because you have purchased the Products.
Special offers and discount codes
Discounted promotional offers and bonus offers are subject to product availability and can be withdrawn at any time without notice. Discount codes which may be available from time to time cannot be combined with other offers to produce a greater discount unless expressly stated otherwise in product or promotional materials.
Discount codes will not work with products which are already discounted in a sale or promotional offer unless expressly stated otherwise in product or promotional materials.
Your statutory rights are not adversely affected by any of our Terms and Conditions of business.
For customers in the United States
THE INFORMATION, PRODUCTS AND SERVICES OFFERED ON OR THROUGH THE SITE AND BY THINKINGSLIMMER LTD AND ANY THIRD-PARTY SITES ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE SITE OR ANY OF ITS FUNCTIONS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THIS SITE, INCLUDING BULLETIN BOARDS, OR THE SERVERS THAT MAKE IT AVAILABLE, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SITE OR MATERIALS ON THIS SITE OR ON THIRD-PARTY SITES IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY OR OTHERWISE.
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL WE, OUR SUBSIDIARY AND PARENT COMPANIES OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE SITE, INCLUDING OUR MESSAGING, BLOGS, COMMENTS OF OTHERS, BOOKS, EMAILS, PRODUCTS, OR SERVICES, OR THIRD-PARTY MATERIALS, PRODUCTS, OR SERVICES MADE AVAILABLE THROUGH THE SITE OR BY US IN ANY WAY, EVEN IF WE ARE ADVISED BEFOREHAND OF THE POSSIBILITY OF SUCH DAMAGES. (BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, OUR LIABILITY AND THE LIABILITY OF OUR SUBSIDIARY AND PARENT COMPANIES OR AFFILIATES IS LIMITED TO THE FULLEST EXTENT PERMITTED BY SUCH STATE LAW.) YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT WE ARE NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY USER. IF YOU ARE DISSATISFIED WITH THE SITE, ANY MATERIALS, PRODUCTS, OR SERVICES ON THE SITE, OR WITH ANY OF THE SITE’S TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE AND THE PRODUCTS, SERVICES AND/OR MATERIALS.
THIS SITE IS CONTINUALLY UNDER DEVELOPMENT AND THINKINGSLIMMER LTD MAKES NO WARRANTY OF ANY KIND, IMPLIED OR EXPRESS, AS TO ITS ACCURACY, COMPLETENESS OR APPROPRIATENESS FOR ANY PURPOSE.
ThinkingSlimmer Limited is a company registered in England, number 5567065. Trading since 2010.
Postal address: ThinkingSlimmer Limited, 400 Harrow Road, London W9 2HU
Registered office 400 Harrow Road, London W9 2HU.
VAT registration number GB 00 864 0884